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Main Discussion

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Posted - 20 March 2017 16:19
If they hung up, I'd be suspicious. I'd phone up Vodafone.
Used Psychology
Posted - 20 March 2017 16:32
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Scam I suspect. I'd report it to Vodafone fraud online if I were you.
Posted - 20 March 2017 16:33
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No such thing as overly paranoid in these situations, tbh.
Posted - 20 March 2017 17:10
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You can't trust anyone who cold-calls. Same goes for unsolicited emails.

They can even fake the number that shows on your mobile or if you try 1471 on your landline.

5.6 million scams last year and that's only the reported ones. So commonplace that it seems everyone is a potential victim now.
Gravitas? What Gravitas?
Posted - 20 March 2017 17:22
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If they hung up, yes, if you hung up, no.

It is actually a good illustration of how companies are taking data protection seriously and how much it fvcks with their marketing in terms of gaining consent and ensuring that they're talking to the right person before marketing at them.
Posted - 20 March 2017 18:00
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I always hang up on any call from my bank, etc. and call them back on a number I know to be sure.
Used Psychology
Posted - 20 March 2017 18:04
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DOB is not something asked for on an outbound call, as they will be sales calls. Main exception is if they are tracking an ISO for you and wan t to be sure the phone is not stollen.

Any calling up and asking for it without a justification is dead suspicious.
Posted - 20 March 2017 19:38
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I had something similar with EDF Energy recently. Refused to answer any security questions and the caller got a little testy so I complained.

After escalating my complaint they have now confirmed that I was right to be concerned and have advised that they are reviewing their procedures so that customers never have to give out security information on incoming calls. They may seek to agree a security question and answer with the customer so that the customer can ask the caller that question first before considering whether or not to give out security information.

As others have said, no level of paranoia on incoming calls is too much paranoia, especially after the recent media coverage of two entirely fraudulent call centres in India using stolen Talk Talk data.