Irwin Mitchell staff are complaining about the firm's new "PEGA" case management system, which despite costing millions is apparently as much use as a chocolate teapot.
IM decided to go for a system that is used successfully in a wide range of sectors, but apparently not the law. The prototype is believed to be from a logistics system used for aircraft baggage. The result, according to one lawyer at the firm, is something that is "hopelessly ineffective, inefficient and spectacularly inferior to what is in use at our competitors". IM accepts there are issues with the system, but despite being held together with bits of string, it's hardly been priced as such as it "is already believed to have cost £5 million and counting". Ouch.
Staff are left fighting with a system which, rather than making their lives easier, actually impedes their productivity. Apparently there is no resolution or substantial improvement in sight. At least their briefcases arrive at their desks in seconds.
A spokesman said "PEGA is a leading business process and case management system, used by major companies across the globe in many industries such as finance, insurance, telecommunications and transport. It is working well in our conflict checking and compliance teams but we accept that some issues have arisen in the initial implementation phase in our personal injury operation. We have identified those and have a programme in place to improve the implementation further. We are working with our supplier to do this and remain confident that it will deliver significant benefits to our business and, most importantly, to our clients."
Tip Off ROF
IM decided to go for a system that is used successfully in a wide range of sectors, but apparently not the law. The prototype is believed to be from a logistics system used for aircraft baggage. The result, according to one lawyer at the firm, is something that is "hopelessly ineffective, inefficient and spectacularly inferior to what is in use at our competitors". IM accepts there are issues with the system, but despite being held together with bits of string, it's hardly been priced as such as it "is already believed to have cost £5 million and counting". Ouch.
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The new system - how it might look. |
Staff are left fighting with a system which, rather than making their lives easier, actually impedes their productivity. Apparently there is no resolution or substantial improvement in sight. At least their briefcases arrive at their desks in seconds.
A spokesman said "PEGA is a leading business process and case management system, used by major companies across the globe in many industries such as finance, insurance, telecommunications and transport. It is working well in our conflict checking and compliance teams but we accept that some issues have arisen in the initial implementation phase in our personal injury operation. We have identified those and have a programme in place to improve the implementation further. We are working with our supplier to do this and remain confident that it will deliver significant benefits to our business and, most importantly, to our clients."
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For its innovation in the emerging market space such as implementing the case management system for British Law Firm, Irwin Mitchell, Virtusa Corporation has announced that it has won the Pegasystems Partner Excellence Award for “Thought Leadership in Legal Services” at PegaWORLD 2013.
The solution, which leverages Pegasystems BPM for Case Management, enables the law firm to proactively comply with new industry regulation and legislation, drive efficiencies, cut costs, and enhances its clients’ experience.
Pegasystems’ annual Partner Excellence Awards recognize partner organizations for their ability to use Pega to drive extraordinary customer success. Pegasystems’ alliance partners combine their business expertise and industry insight together with Pega’s award-winning products and solutions to deliver rapid returns on investment.
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